*********** stuff and bad customer service experience

<p>We bought a an Black All star takkie at The cross Trainer South gate mall on the 02/ 10 /2016. My son did not wear it due to reason that he was suppose to wear it on his birthday party which was held on the 26 November 2016. But then as a child he wanted to wear it to friend part so he did and when he got back he showed me it was torn so on Friday the 25 I went to South Gate Mall with the takkies and before I went there I called them and told them what had happened and they told me to come through with the slip and shoes on Friday. When I got there told them my problem and showed them the takkie and they said their boss is not around or something like that so they cannot help me and because it was a black Friday everyone carried on with their sales like I’m not even there. This lady I got there skinny and rude told me they have to investigate then they will come back to me I can wait, I told them I won’t be able to wait but they can call me I’m still around the mall when she is back. I waited and waited NO ONE BOTHERED to call and communicate with me to date. I’m writing this complain because if it was not a black person they would have attended to it but because it a black person they have to investigate and seem like their investigation will take the whole year.</p> <p> </p> <p>I left my sons takkie there at the shop as I was willing to return home with them, yes it was dirty what the hell do they expect when a child is wearing it and running around in a grass and mad at a party. He only wore it twice and for R 649.95 I believe it should last him longer as its from the shop not streets in town. If you do decide to look at my complain and attend to it make sure you are done with yours investigation and give me feedback regarding my sons takkies. Your stuff are not friendly and they have attitude as if they own the shop or its their stock, while we customer and we all bring money to that store. Now I’m expecting feedback by Friday or will write about your bad service every day on Hello Peter until someone take notice and respond or I will take it further.</p> <p>Due to the poor service I had to buy another takkie for my son’s birthday again, another expense due to one bothered to assist me. </p>