Horrible service at cross trainer gateway

I visited the cross trainer store on the 30th of June 2023 to purchase birthday clothes for my autistic child. I bought a track set and a takkie and unfortunately due to him being autistic he was unable to use the takkie due to discomfort. So I went back into the store and advised the manager on duty Ntombie that I require a refund. She then states to me that their store doesn't do refunds and I can call their head office which I did and spoke to Nemmie the apparent area manager. He stated on the line that Ntombie must take my details as well as the takkie and advise me a refund will be processed and I would receive my money within 3 to 5 working days. Today is the 18th and mind you my sons birthday was the 15th and I have still not received a refund. Everytime I call they state that they waiting for their banker to put the money in my account. I asked them to refund me with cash and apparently they can't. They are so insensitive and have poor customer service. I am calling the area manager and the store manager daily to do follow ups and the area manager is avoiding my calls. My poor child was faced with the disappointment of not having a shoe on his birthday. I am calling the store daily and having to beg for my own money. My advice to everyone is never purchase from this store again. They have people in management who are incompotent and doesn't know how to get things done. They are getting good salaries for being unable to do their jobs and we have people in South africa who are unemployed. I will be going to the police station to open a case against this store as they still have not refunded me. The area Manager also stated the reason they don't do refunds is because the employees at the store was doing *****. By the looks of things they are all involved in ***** as I still don't have my money.