Horrible Online experience

I recently made an online purchase from Cross Trainer Online, and my experience has been nothing short of a nightmare. The poor service and lack of customer-centric approach by their online staff left me deeply frustrated.

Firstly, there was a complete lack of communication throughout the exchange process. I had to constantly follow up on my order's status, as there were no proactive updates from their end. This not only caused unnecessary anxiety but also wasted my time and effort.

To make matters worse, when I finally exhange my order, it was not true to size. I was shocked to see the lack of care taken. I immediately contacted their customer service, hoping for a quick refund. However, the experience only went downhill from there.

What truly baffled me was their insistence that I bear the cost of exchanging the product. To add insult to injury, I had initially paid a transportation fee, which apparently meant nothing in terms of their responsibility to provide a properly functioning product.

I was forced to travel to their nearest physical store to exchange the item, incurring my own petrol costs. This was a sheer waste of my time and money, especially considering that I had already paid for transportation in my original order.

This entire ordeal has left me deeply dissatisfied and frustrated with Cross Trainer Online. Their lack of communication, disregard for customer concerns, and unwillingness to bear responsibility for their mistakes have ensured that I will never shop with them again. I strongly advise others to think twice before making a purchase from them, PayFlex should reconsider having them on their platform.