DISSATISFIED WITH THE BUSINESS PROCESSES- NO REFUND AFTER 2 WEEKS

On October 26th I placed an online purchase with The Cross Trainer using their newly added PayJustNow Gateway.

The items purchased showed available on their online platform, hence why I placed the order.

I made my initial payment, and the purchase was accepted by the PayJustNow Gateway as well as the vendor.

The Items in my order were two pairs of Old School Vans. One of them Size 8, the other Size 9.

I received notice of the delivery, I then made my way to the Pargo delivery collection location, only to find out that only one of the 2 items paid for were delivered.

I reached out to the store and they advised that they were only able to send the one Item due to the second item not being in stock. Further to the above, I got home to check the order- only to find out that the Items that they did manage to send WAS THE INCORRECT ONE!

Being that I was already unhappy with the service I reached out to The Cross Trainer in hopes of a resolution for the mess up. I vouched to accept the INCORRECT ITEM, and awaited feedback on the 2nd Item. Days went by with no response from their offices. I had to reach out, at which point I then opted for a refund for the 2nd Item on the order.

I followed the necessary protocols, submitted all required information- to no Avail.

There have been no clear lines of communication during this process of this purchases. The information provided by the correspondents were unclear and dishonest.

2 weeks for a resolve on a single purchase is by far the worst experience with an online vendor I have ever experienced. There is no transparency regarding their business process.

I am reaching out in hopes that the issue can be resolved without me having to consistently reach out for feedback.

IT HAS BEEN 2 WEEKS SINCE I HAVE MADE THIS PURCHASE!