Disappointed and disgusted

I’m very disappointed at your service after being a loyal customer for more than 4 years. My fiancé wemt to layby an Airforce black shoe for herself. She went to pay and collect on Tuesday, after arriving at home we noticed that the shoes had factory defects and not of the quality we expect from you. Yesterday (29th Oct) she went back to the store. There were no more same shoes, she wanted a refund but your sales person refused saying that the store policy is against cash refunds. How can you do thid to customers when you do not explain to us that there are no cash refunds? Particularly in Gateway Mall - I have been buying there for years but I have never been told that I can not get cash refunds, I was not aware of this. More importantly - on your receipts there are no terms and conditions about this. More over even your website has nothing of this nature on your terms and conditions. We have left the shoes with the store. We do not want them. We need our money. If you can’t give us our money that will be okay - After reading the reviews I have realized that you do this to a lot of people which is unfair. Maybe a petition should be conducted for consumer protection against your awful treatment to your customers. All we want is good items and best service.

Someone please contact me : Zero six seven one seven six one six one one