#crosstrainermustfall

I had the worst customer service at Cross Trainer in East Rand Mall. Starting from the dirty item I had to wait for the sellsman to clean and given me. With the knowledge that the size was a fitting size and I'd have to come back for and exchange, should my 4 year old daughter struggle to walk freely or comfortably in the sneakers. A week later i send back the sneaker at the store (Cross Trainer East Rand mall) for exchange. Manager sayd : "We wont take the sneaker back its dirty underneath". I buy a sneaker cleaner to assist , with an attitude she repeats " we wont take the shoe back". I claimly walk outside the shop and call head office for assistance in the matter. Got Angie (Area manager) to intervene, she ask to see the shoes and that we meet the next day. Next day she sends a WhatsApp saying "I inspected the shoes, and they were dirty, I had to clean them. " We won't be able to give you your money back, we'll give you a gift voucher ".

Got irritated so I asked to speak with someone higher cause now I don't need the shoes I just need my money. Gelibert was the person to talk to , I use my airtime once again to call Gelibert for him to tell me to take the shoes and see what I do with them.

Is this how Cross trainer treats their customers????

This is just ******* they selling me something I don't need by force with a dont care attitude.

I'll never buy at that store ever again. And am still waiting for my money back.

#crosstrainermustafall