Cross Trainer Clearwater sold me torn pants

The CROSS TRAINER SA has failed me!!!!! ?????? After sending them emails that were not rep**** too and countless unreturned telephone phone calls to the HEAD-OFFICE. I'm naming and shaming! They clearly don't care about their brand reputation at all! CROSS TRAINER IN CLEARWATER MALL is *******. They sold me torn ADIDAS PANTS and claimed it to be my Fault! I returned the pants and had to wait a week for a simple update, I had to call their so called manager 5 times before he could even tell me his still waiting on second opinions and his bosses...before he can tell me anything. After which he said they've reached a conclusion that I tore the pants. I'm never patronizing them again! they have useless terms and conditions so they can try get away with all types of things, because they already have our MONEY