Bad service and attitude by store manager

Good day

I would like to take this chance by reporting this issue which took place at The Cross Trainer store at Mams mall, I bought a pair of sneakers on the 29/01/2020 around 12h53. As I was in store I was assisted by Herold Monte Mogopudi he helped me with the size of the sneaker I purchased and the leather care product..

On the 31/01/2020 I decided to wear the sneakers I bought for almost 4 hours only to notice as I walk with them they start hurting my ankles and as I continued only to find out there's also a quality problem,the sneakers glue is so weak and it ws starting to crack on the sides.

On the 01/02/2020 I went back to the store carrying the pair of shoes I bought on the 29th and as I arrived in the store there's a lady who came an assisted me,we went to the till points and she explained why am I there to this other lady then she left.. As I was waiting the lady on the till points asked me that since well I wearing the sneakers what should they do to with those sneakers,the lady was very rude with me and she kept me waiting unattended while talking on the phone and talking with stuff members..After a while of waiting to be attended the lady on the till points told me that I should go clean the sneakers underneath in order for me to return or exchange them.I took the speakers back with me,after she said I should go clean the sneakers I asked her name and she gave it to me. Her name is Mpho and she's the store manager,so by the customer service and attitude I received from her really made me angry and this is my last time shopping at Cross Trainer Mams Mall.