1 reviews | Active since May 2016
Bad Online Service
I am honestly appaled by the lack of good service received from Cross Trainer Online department. I ordered some items online more than a month ago, however, I did not receive everything that I ordered because apparently some items were out of stock which does not make sense to me because I proceeded to checkout and paid for them.
I was alerted and made aware of the predicament and opted for a different item which cost and a R100 more. I asked that the monies be wavered as courtesy because of the inconvenience caused but I was advised that it was not possible.
Fast forward to two weeks ago, I sent an email to Chatherine, the online manager, with a request for different items for the same amount. She responded on Friday, in an email, CC'd me and asked that Barry contacts me but nothing has been done.
I am disappointed and honestly tired. I don't think I'll be buying from them especially seeing that the mistake was made by them and they failed to rectify it.
We are sorry to hear that you had a less than pleasant experience with your Online Order here with us at The Cross Trainer.
Granted, at the time you placed your order, we unfortunately experienced a stock level issue at our Distribution Centre. This was communicated with you timeously on the 3rd August 2023. You were offered options on replacing these items with other goods to your liking, or a refund on money spent.
After numerous emails between yourself & our Client Services Agents between the 3rd & 7th August, final arrangements were confirmed that you would visit a store nearest to you to effect an in-store exchange for the NEW BALANCE Sneakers. We would then also source a PUMA x COCA COLA Jacket that would have replaced the UNDER ARMOUR Hoodie- this particular item was kept aside for you pending a top up deposit of R100 as the items has a cost difference.
The next time we heard back from you was on the 9th October 2023, seemingly doing a follow up on the replacement goods as you indicated that you had been away "for quite some time". An agent was assigned to get a hold of you to try and resolve the matter, unfortunately, we once again could not get a hold of you telephonically.
None the less, we are aware that your matter has been put to rest as at this afternoon, 20 October 2023.
As per your request, your replacement items: an XT Duffel Bag & New Era Cap have already been processed and packed. They Distribution Centre is currently waiting for the couriers to collect this afternoon still.
Upon hand-over and the onboarding of your parcel, you will receive an SMS directly from the couriers with your tracking number.
SMSs are also scheduled at each stage of transit so that you are kept updated with the status of your delivery.
We trust the above is in order, and again apologize for any inconvenience this order has caused.
Our Best Regards.
X-Care Client Support
We are sorry to hear that you had a less than pleasant experience with your Online Order here with us at The Cross Trainer.
Granted, at the time you placed your order, we unfortunately experienced a stock level issue at our Distribution Centre. This was communicated with you timeously on the 3rd August 2023. You were offered options on replacing these items with other goods to your liking, or a refund on money spent.
After numerous emails between yourself & our Client Services Agents between the 3rd & 7th August, final arrangements were confirmed that you would visit a store nearest to you to effect an in-store exchange for the NEW BALANCE Sneakers. We would then also source a PUMA x COCA COLA Jacket that would have replaced the UNDER ARMOUR Hoodie- this particular item was kept aside for you pending a top up deposit of R100 as the items has a cost difference.
The next time we heard back from you was on the 9th October 2023, seemingly doing a follow up on the replacement goods as you indicated that you had been away "for quite some time". An agent was assigned to get a hold of you to try and resolve the matter, unfortunately, we once again could not get a hold of you telephonically.
None the less, we are aware that your matter has been put to rest as at this afternoon, 20 October 2023.
As per your request, your replacement items: an XT Duffel Bag & New Era Cap have already been processed and packed. They Distribution Centre is currently waiting for the couriers to collect this afternoon still.
Upon hand-over and the onboarding of your parcel, you will receive an SMS directly from the couriers with your tracking number.
SMSs are also scheduled at each stage of transit so that you are kept updated with the status of your delivery.
We trust the above is in order, and again apologize for any inconvenience this order has caused.
Our Best Regards.
X-Care Client Support