Homeless because of a 3rd party dismissed/ignored claim

I'm a third party for a claim. Since the accident happened in January they haven't communicated anything to us. I called to ask about my claim, I was told to resubmit the documents again. This I already did in January.

I have lost income due to this because I used the car to get me to work. The bank is threatening to reposses the car and I've lost my work because of this. My credit score is going down the drain due to this.

Their client was in the wrong yet they taking me from pillar to post about my claim.

My family is hungry, I can't take my kids to school since the car was our source of income. Now I have to use any small money I get from piece jobs to call them, where I'm transfered from 1 agent to another. I'm am deeply sickened by this company's lack of empaty and how dismissive they are about an issue that has made my family homeless and hungry.