Poor Service

Crisis on Call; Contact no *** Among other services offered by Crisis on Call, they also offer a Security Service called "Travel Monitoring" where one would be contacted, on pre-arranged intervals, while travelling. On Saturday evening September 11 2021 I arranged with an individual called Patsy, in the Call Centre, to be monitored on a trip from Centurion to Kempton Park and asked to be contacted every 15 minutes. Since it is a relatively short drive I expected to be contacted twice before I reached my destination. However, I received the first phonecall from Patsy as I parked in the driveway of my destination. I was very unhappy about the poor service and told the operator exactly that. I also mentioned that the poor service will be reported to Crisis on Call. On Monday 13 September 2021 I contacted Crisis on Call and reported my bad experience to Marieta, whom I was told, held a senior position at Crisis on Call. I expected at least some feedback or at least an apology for the poor service. I am really disgusted since none of this happened. Worst is that I have been paying for this service since 2015 but must say that they have failed me in a big way, contrary to their claims of excellent service and caring in emergency situations.