Pathetic

I am absolutely shocked at the service I received. So my father in law is a member and has been for many many years. He was not doing so well financially and I needed to look at his monthly expenses. I called Crisisoncall to see what it was that they where offering ect and decided to keep them as you never know. My father in law got really ill and we recieved a call Later afternoon advising us that they had a bed in hospice for him. We where 2 woman here alone and there was no way possible for us to lift him as he was unable to walk. I called crisisoncall and advised that i need an ambulance to come to his place of residance and fetch him and then take him to hospice. I advised again that he needs to go to hospice in Centurion, I was assured this was not a problem at all and they would send an ambulance. Ambulance took for ever to get to me. Then loaded my father in law (Ambulance staff dragged him by his feet!!!!) Then told me they will not take him to hospice but to the closest goverment hospital. Called crisisoncall asking what on earth was going on and why this was happening and they just said there is nothing they can do! I advised i will pay cash, but just to please help me... I am still wating for a quote to pay them! ABSOLUTLEY PATHETIC. I eventyally asked them to leave and got another service out here within minutes - took payment and my father in law was booked in! Thank-you for *****ing my father in laws money