TE
Theo E
1 reviews | Active since Jul 2020
20 May 2023, 06:15
INABILITY TO DELIVER THE SERVICES THAT THEY ADVERTISE
Crisis on Call is a ****, I had the misfortune to need their services on 2 occasions, but they were unable to deliver. On 22 October 2022 I needed an ambulance in a life threatening situation- their Call Centre did not even answer the call. On 13 May 2023 we were involved in a crash with out caravan on the N1- they were unable to assist, even though we subscribe to their "Protect me". It is a waste of your money to subscribe to Crisis on Call.
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Crisisoncall's replyOfficial
05 Aug 2025, 16:35Good day Theo,Thank you for bringing this matter to our attention.We are currently investigating the issue and will provide you with feedback as soon as possible. Please accept our sincere apologies—this is not the level of service we strive to deliver, and we take your concerns very seriously.Our reputation and commitment to client care are extremely important to us, and we are treating this complaint with the urgency it deserves.Thank you for your patience and understanding.Kind regards,
Crisisoncall's reply05 Aug 2025, 16:35
Official
Good day Theo,Thank you for bringing this matter to our attention.We are currently investigating the issue and will provide you with feedback as soon as possible. Please accept our sincere apologies—this is not the level of service we strive to deliver, and we take your concerns very seriously.Our reputation and commitment to client care are extremely important to us, and we are treating this complaint with the urgency it deserves.Thank you for your patience and understanding.Kind regards,