Cricut service has cost me money and clients!!!

I bought an Explore 3 in December of 2022, in January 2023 the Bluetooth stopped working and the company could not help fix the problem, they then decided to send me a replacement device, 2 weeks after waiting for this replacement that was promised to be sent withing a week or 2 max, I phoned a gain, just to find out something went wrong and the replacement order has been cancelled without even notifying me. This caused me to lose business as my device has been deactivated in order for them to process the new device, I was then promised again it will be replaced and was offered a 3-month free subscription which helped NOTHING as I had to delay orders and eventually stop taking in orders causing me to try and find another job to keep afloat. That was round 2 of waiting 2 weeks and again it was cancelled without notifying me, I gave good reviews to the customer care staff after each phone call for their willingness to assist me but it all turned out to be EMPTY promises AGAIN!! Now on 16 March 2023 (almost 3months of struggling), this week is the 3rd time phoning after I was promised to get my replacement machine finally, I was told it was a problem getting a distributor in my area, but I received an email now to ask if I will be home for them to pick up the Defective machine serial: N240621J0702 in order to issue a new one, with again NO indication of when it will arrive. I am so disappointed in the lack of commitment or follow-up from this company. If I knew it would take this long, I could've just sent back this one for a refund and bought another brand, but now I cannot do that after so much time has passed and all I get is SORRY FOR THE INCONVENIENCE!!! How in the world will an apology make up for all the airtime and loss of business due to my patience being worn out??? I truly hope that the replacement Explore comes quickly and that it doesn't give me the same issue again after less than a month. I think due to all of this the least they can do is replace it with the Cricut MAKER 3 instead so that I can at least get some kind of compensation. The Cricut "experts" that I spoke to in the past months are: Nala (who started conversations on 31 January 2023), Emma, Kai, Mario (who promised me on 8 March 2023 that I am getting the highest exception in getting my issue sorted and will get a response within 3 business days) the last expert I spoke to on 15 March was the only one that actually got something done, but not sure how long this will take. It is just costing me SO much!!!!