Not responding to e-mails

I have items/consignmet that has been detained by our South African Border Control and neighter the courier or CricketDirect is willing to pay the penalty. I have since forwarded a few e-mails for a way forward but i'm not getting any response any more.<br> The courier services namely: TNT Express is also not responding to my mails to inform me about the latest developments about my goods.<br> <br> My kindest regards