Bad service

Cricket Champs Pretoria has much to learn when it comes to keeping the client happy.

My son joined them in early 2017. He did not receive his T-shirt. I phoned them a couple of months later to ask about the T-shirt. They told me that they will give a T-shirt very soon.

He did not receive it. I inquired politely over an e-mail again late 2017. I was told that they will follow up and get back to me. That did not happen.

I sent an e-mail again in January 2018. I wanted to know if they will be receiving their new T-shirts, as well as possible caps, seeing that I have to pay the registration fees again.

A very short, aggressive toned message was sent back to me with the following response:

"Your son will receive a Cricket Champs Cap in the first two weeks of the 1st term, 2nd term the new T-shirt, 3rd term waterbottel or backpack and in the 4th term his certificate and medal. Thanks."

I have not edited the quoted text in any way. (Just in case someone thinks I made a spelling mistake)

I pay cricket champs for a service. I am essentially their client. My son receives the coaching and developing. I expect them to give me my money's worth.

Part of that value proposition should include communicating with customers regularly, and dealing with enquirers , like mine, in a professional manner.

I really do not appreciate the tone used in the email nor the lack of communication.