Lazy Cresta mall security refuses to help

<p>I had accidentally left behind a shopping bag in a shopping trolley near the entrance, in the underground parking at 6pm during the week (closing time), there weren't many cars and the mall was quiet. 20 mins after leaving, I realised my mistake and called the mall.</p> <p>I spoke to Leonard, a member of the security team, told him what happened and asked if he could speak to the underground security and the trolley collectors. There are also cameras there, so I assumed this could be quickly resolved. Leonard promised to check and call me back immediately. After waiting another 15 mins with no word from him, I called again. He said that he hadn't got round to it yet. half an hour later he called to say that there was nothing in 'lost property' and the parking office didn't know anything, he had not spoken to the trolley collectors, but promised he would do so.</p> <p> </p> <p>I called again in the morning, the security team said there was nothing in lost property, I asked about the security cameras, they said they hadn't checked it. I asked to be transfeered to mall management, a woman who answered said they couldn't (wouldn't) check cameras until I went to the police station and reported it. I asked to speak to the head of security, Mandla. he assured me this was unacceptable and that someone would double-check. I received a call from a lady security saying she had chatted to Leonard and he said that he "had forgotten" to ask the trolley packers. He had basicalley done nothing, he hadn't made a note of it or asked others to follow-up.</p> <p> </p> <p>This was the extent of their effort. My issue is that this could easily have been resolved during my first call. it was soon after I left my bag. The disinterest and apathy from the night security was pathetic. What is the point of having cameras and a security team if they refuse to assist? I lost more than R800 worth of shopping. If someone had walked off with my shopping or if a staff member had found it - it could have been resolved quickly and within the hour of the initial call.</p>