CE
Christo E

1 reviews | Active since Apr 2013

06 Nov 2016, 19:06

Horrible parking experience

<p>What a horrible experience!!</p> <p>I went to the movies today, late afternoon, with my two children. Unfortunately I lost my parking ticket. I then went to the Game entrance as this is the closest entrance to where I parked and pressed the call button on the parking payment machine. I was then told that someone would come and assist me. About ten minutes later I made another call and was then told that the attendant had to come from Checkers to come and assist me. About 5 minutes later I called again only to be helped via the telecon system in you payment machines.</p> <p> </p> <p>Seriously, shocking customer experience.</p> <p> </p>

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Replies (1)
Cresta Shopping Centre
Cresta Shopping Centre's reply14 Nov 2016, 10:30
Official

Good day Christo,

We regret to hear that you have been subjected to such a frustrating series of events. As briefly discussed on our email communication it is apparent there was an unnecessary delay in assisting you on the lost ticket replacement and this was due to staff deployed incorrectly.

Thank you for the feedback which assists in scrutinising the efficiency of our processes. Apologies once again for the inconvenience.

Regards,

Cresta Shopping Centre