Escalators never work!! Not to mention the parking system!!!
<p>I am highly disappointed in Cresta Shopping Centre. They have been inconveniencing shoppers and patron's during all this upgrading. However they have failed miserably at maintaining there current infrastructure. There is always constantly at least one escalator that never works. When they fix it it works for 2 days and then breaks. Prime example. The escalator near entrance 2 has been out of service for over 2 months now (i know I work in the centre. And walk up every day. )</p> <p> </p> <p>Then there is the issue of these paid parking stations. These machines are out of service more than in service. And they NEVER accept R10 notes. Spark say they know it to be an issue but yet it is not resolved. Why? Is cresta no longer a world class mall? </p>
Good day Justin
Apologies for the delay in acknowledging your review.
Thank you for taking the time to give us feedback on your experience in our shopping centre.
We are aware of the challenges we face with the escalators in the centre and apologise for the inconvenience you experienced. Your patience in this regard is highly appreciated. Unfortunately as the mechanical parts are supp**** from overseas, we do at times have to contend with longer lead times. Our service provider is working on the repairs for this equipment, but due to the nature of this issue it is something that does require some time
Our customers’ experience is highly important to us and we understand that this is one of the factors that does contribute to the functionality of Cresta.
The escalators are considered a priority and we ask that you bear with us while we address the issues revolving around their repairs.
The process of improving the centre’s infrastructure included installing new parking systems. We had a few technical challenges at the pay stations particularly with the R10 notes, however the matter has been resolved as all machines can fully identify all R10 notes.
Please feel free to contact us directly on *** or email *** for any further queries.
Regards,
Cresta Shopping Centre
Good day Justin
Apologies for the delay in acknowledging your review.
Thank you for taking the time to give us feedback on your experience in our shopping centre.
We are aware of the challenges we face with the escalators in the centre and apologise for the inconvenience you experienced. Your patience in this regard is highly appreciated. Unfortunately as the mechanical parts are supp**** from overseas, we do at times have to contend with longer lead times. Our service provider is working on the repairs for this equipment, but due to the nature of this issue it is something that does require some time
Our customers’ experience is highly important to us and we understand that this is one of the factors that does contribute to the functionality of Cresta.
The escalators are considered a priority and we ask that you bear with us while we address the issues revolving around their repairs.
The process of improving the centre’s infrastructure included installing new parking systems. We had a few technical challenges at the pay stations particularly with the R10 notes, however the matter has been resolved as all machines can fully identify all R10 notes.
Please feel free to contact us directly on *** or email *** for any further queries.
Regards,
Cresta Shopping Centre