Disappointing

This was sadly a disappointing experience. Upon early arrival (12pm), I requested if I could check in early to which the man behind the reception counter responded, ‘absolutely not’. No further questions were asked.

I went up to their restaurant and sat there until 14:00 even though I had to seek service, when I was attended to it was done decently.

I went down again to check in at check in time and was yet again told the rooms weren’t ready and the gentleman asked why the previous man had not taken my details. Sadly, I obviously don’t know the answer to that. They then requested for me to pay (again) and it was quite a process to find that I had already paid everything upfront. I eventually went up to my room to find 2 single beds after I had so clearly requested to please have a double bed.

On the most part, I had to personally seek service in the restaurant, though I had a delicious salmon salad at the restaurant yesterday with lovely service from Abongile and when I mentioned this to a staff member in the elevator, he responded with, ‘that’s a surprise as most people complain about the restaurant.’

If we really want to allow people to experience all elements of what Cape Town is about at the Cresta Grande, I do believe this service really needs to be levelled up. Through adequate recruiting, training and consistency.