Livid of bad service

Second week in September we unfortunately experienced a geyser burst . We then contacted SA Home loans, as we are insured with them. The insurance agent that dealt with our insurance claim assured that the damage would be seen to asap. The replacement of the ceiling and geyser was seen to as well as the paint job but the flooring unfortunately has not. After contacting SA Home loans at several occasions, we were informed late in November that the current flooring will be removed and only replaced in the New Year. I was very upset about this, as I would not want my nieces sleeping in a room with no floors and my home looking that way at Christmas time with all my guest coming over. We were then contacted earlier this week by SA Home loans that employees of Crest Flooring will be coming today @ 8am ,to remove the current flooring,bringing along samples and getting the job done by the end of the day. Sadly,these employees arrived @ 15:15pm without any samples and without getting the job done but only removing the old flooring. I guess my nieces have to be sleeping in a room that way after all.<br>