Bad service & poor customer satisfaction

<p>I booked an accomodation at Crescent Guesthouse on the 26-27 May 2017, upon arriving at 18:20pm they had no power, we were told that power will only be back at 19:00, of which it didnt until the next morning, we had to shower with cold water and our clothes wrinkled upon ringing the owner he blamed electicity department and that he will take the matter with them and this showed poor customer service as there are no measures in place for this and in turn he could not refund me not even a quarter of R1000.00 for one night stay, i found this very disturbing for someoene who runs a business and no alternatives, not even to show concern for customers, to pick the phone and at least speak to customers.</p> <p> </p> <p>CRESCENT GUESTHOUSE in Durban, 8 Tills cresent, Overport</p> <p> </p>