Bad Service

On 05 March 2015 I paid for the ordered books for my son, proof of payment was e-mailed to you. Till today a month later we still have not received the books. When I phoned last week I wast told the books will be delivered on Monday. I mentioned to the guy that my son will be writing a test and he needs those books urgently. Monday, still no books. I phoned again and spoke to Louise who told me that nobody could have told me that the books will be delivered on Monday so basically she was saying I was making up the story. She said I must send her and e-mail and she will put them though as urgent and we will get them today. Today still no books. I phoned Louise again and she said to me we must check tomorrow. Is this the attitude you give to all students? I don't know what type of organisation are you guys running. How long are we supposed to waist for school books. Can somebody advice me what is going on with this order or just refund our money.