AM
Amy M
1 reviews | Active since Jun 2020
29 Apr 2026, 12:21
I had a double payment from my account and when I called I was told it would take 3 business days, which never happened
I had a double payment from my account and when I called I was told it would take 3 business days, which never happened. Now I’m told I have an overdue amount. Still don’t have my refund and it’s now impossible to get through to them .
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Replies (1)
CrediWise SA's replyOfficial
07 May 2026, 12:05Hi Amy Manena,
We sincerely apologise for the experience you had with our service. We can confirm that your refund was processed on 02/05/2026, which was unfortunately later than the timeframe initially communicated, considering your query was raised on 22/04/2026.
We understand your frustration and appreciate your patience while the matter was being resolved. Please be assured that we are continuously working to improve our service delivery and turnaround times.
Kind regards,
CrediWise Team
CrediWise Team
CrediWise SA's reply07 May 2026, 12:05
Official
Hi Amy Manena,
We sincerely apologise for the experience you had with our service. We can confirm that your refund was processed on 02/05/2026, which was unfortunately later than the timeframe initially communicated, considering your query was raised on 22/04/2026.
We understand your frustration and appreciate your patience while the matter was being resolved. Please be assured that we are continuously working to improve our service delivery and turnaround times.
Kind regards,
CrediWise Team
CrediWise Team