MM
Marina M
1 reviews | Active since Jun 2025
04 May 2026, 13:45
CANT COMPLAIN ABOUT THE SERVICE AS THERE AIN'T ANY EXCEPT WHEN YOU OWE THEM
Great to work with the first to months and now month 3 i paid them a week in advance, early pay option state that if you pay using this method the debiceck will automatically be canceled...... ****S ..... It did not cancel so now i payed them twice and for some reason there is no human to talk to, phones are not working, no response on the whatsapp line nor on the emails, and if you ask the chatbot to connect you to someone they make you wait the whole day with still no response
Helpful (0)
Replies (1)0
Replies (1)
CrediWise SA's replyOfficial
07 May 2026, 12:20Hi Marina,
We sincerely apologise for the experience you had with our service. The cancellation request was submitted to the banks; however, feedback was only received once your account had already entered the tracking process. Unfortunately, such delays are not uncommon, especially when cancellation requests are submitted a day or two before the scheduled tracking period.
We can confirm that the double payment occurred on 30/04/2026, and a refund was subsequently processed on 05/05/2026.
We appreciate your patience and understanding while this matter was being resolved and remain committed to improving our service experience.
Kind regards,
CrediWise Team
CrediWise Team
CrediWise SA's reply07 May 2026, 12:20
Official
Hi Marina,
We sincerely apologise for the experience you had with our service. The cancellation request was submitted to the banks; however, feedback was only received once your account had already entered the tracking process. Unfortunately, such delays are not uncommon, especially when cancellation requests are submitted a day or two before the scheduled tracking period.
We can confirm that the double payment occurred on 30/04/2026, and a refund was subsequently processed on 05/05/2026.
We appreciate your patience and understanding while this matter was being resolved and remain committed to improving our service experience.
Kind regards,
CrediWise Team
CrediWise Team