Want my paid up letter

Hi <br> <br> I have called and emailed, Please assist with my paid up letters urgently I have paid both loans up to date,<br> <br> *** amount paid( R11 594) and got an sms confirming payment was received now I need my letter please,<br> <br> *** amount paid( 5105.62) and also awaiting letter.<br> <br> <br> I want my letter today.