STILL NO RESPONSE TO MY ACCOUNT QUERY

My account was handed over to Creditworx (Ref ********** 8). Now for the past 3 months or so l have been trying to know the status of my account as my debt counsellor has been paying the account. I have called the call centre, people promised to get back to me, nothing. I have sent emails, nothing, l have also chatted with consultants on the nimble pay app, nothing. I need urgent assistance with this. This is such an inconvenience for me. I am trying to pay off debts, but creditworx does not seem to know what is going on. This is so urgent. Makes me wonder if they even know what is going on