LK
Lauren K

1 reviews | Active since Mar 2009

02 Sept 2020, 15:21

Several calls a day EVERYDAY

These idiots call me and seconds after hanging up from just speaking to a consultant, another one calls me. This has been happening since Monday. Two calls following each other seconds apart. Today they have made a new record, three calls in ONE day. First two, seconds apart and the other one later this afternoon. When I asked the third consultant if she was calling from Creditworx again, she responded with "what do you mean again?" then proceeded to hang up the call in my ear. Where do your staff go for training? The circus? They have absolutely NO telephonic etiquette whatsoever. Also, harrassing people multiple times a day/week does not change their circumstances. Calling me two to three times every single day also does not make one's circumstances go away. I would suggest that you all fami****ise yourself with the NCA rules regarding harassment. Thats IF you can get that basic right. STOP ****ING CALL ME SEVERAL TIMES A DAY!!!!!!!!!!

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Replies (1)
Creditworx (S&V)
Creditworx (S&V)'s reply02 Sept 2020, 17:23
Official
Good day,

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team