******* customer service

I called credit works on Thursday the 2nd of april and spoke to to a lady called aparecious who promised to assist me in getting a settlement letter for my incredible connection account and was taken from pillar to post and still did not get any settlement letter to pay off my account and today being Tuesday april the 7th I called again and my call was handled by Kena who was so rude and did not want to provide me with her surname as I asked but she went on to promise that I will get a settlement letter by 3 oclock which never happened and now I want assistant and im wondering what will happen next after I finally make the payment and how will they submit my details to update my credit bereaux if I am really getting the run around just to get a settlement letter so I can pay off my account so my name can be cleared?this is not acceptable and I demand a quick response from management of that place because I don't want to deal with those ammetures . <br> <br> I demand my settlement account with a discount as promised by precious and a person who will go with me step by step till my name is cleared at the bereaux as per the new credit law that after settlement u must be cleared in 7 days.