POOR SERVICE AND UNPROFESSIONAL IS AT IT'S BEST...

I have paid a settlement that I requested from them (spoken to (Alishia Apolis) in September 2015. Come October 2015 they deducted R600.00 from my account of which I have finished paying. I call them, first spoken to Lusanda (16/09/2015) who told me she is going to put in on the system so they can refund as Alishia was the one who should have stopped the debit order. I called again, spoken to Faith (19/10/2015), who told me I should wait for the refund within 7 days. Called again, spoken to (Deneo 12/11/2015) who also told me she can see a note has been made on the system and I will get my money. Called again 09/12/2015 spoken to Nobonile who was even rude to me did not even introduced herself like a professional, she told me to go to the bank to reverse the money as she can see on the system a note that says they are going to call me to advice me to reverse the money at the bank, of which i went the following day and was told it has been too long to reverse. Today I called 3 times spoken to the Nikiwe, some other two ladies whom I have asked to be put to their finance department of which they do not have the number and the call got dropped immediately after I request it. WOW!!!!!!