OX
Odwa X

1 reviews | Active since Jul 2023

20 Jul 2023, 04:41

Poor Service

Paid up my Account by end of March, up to date my name hasn't been cleared. Tried calling them and sending whatsapp in vain

0
Replies (7)
Creditworx (S&V)
Creditworx (S&V)'s reply21 Jul 2023, 14:00
Official
Good day, 

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards 
Ilhaam Joubert
Customer Care Team 
OX
Odwa X's update04 Aug 2023, 01:51
Reviewer Update
Up to today, my name is not cleared and there has not been any feedback. Is it ever going to be fixed though? I tried calling several times in vain
Creditworx (S&V)
Creditworx (S&V)'s reply11 Aug 2023, 11:28
Official
Good day, 

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards,

Michael Bruintjies

Customer Care Team 
OX
Odwa X's update15 Dec 2023, 12:48
Reviewer Update
Up to today, my name is not cleared. I really don't understand how this company really works. It is almost a year now since I have finished with the payments.
OX
Odwa X's update15 Dec 2023, 12:49
Reviewer Update
Can I at least get my Paid Up letter then because WOW
OX
Odwa X's update18 Jan 2024, 02:51
Reviewer Update
On the email sent to me on the 9th of January, it was said that a paid up letter was sent to my email in August, but up to today I have not received it. I have checked and double checked, sent an email requesting for it to be resent in vain. This is really draining, your service is very poor.
Creditworx (S&V)
Creditworx (S&V)'s reply18 Jan 2024, 11:05
Official
Good day, 

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. 

The account has been placed on hold to prevent further contact. 

Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards,

Michael Bruintjies

Customer Care Team