BP
Bomkazi P
1 reviews | Active since Jul 2023
13 Oct 2023, 08:49
Payment not reflecting
I have paid my account on the Capitec app directly to Creditworx on the 29th September yet I get numerous calls per day that I should pay my account. My last payment took 2 days to reflect and now it's been almost 3 weeks. The consultants who phone are so useless and can't give me an answer on why it's not reflecting. Can someone please call me about this matter.
Helpful (0)
Replies (1)0
Replies (1)
Creditworx (S&V)'s replyOfficial
13 Oct 2023, 15:24Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Michael Bruintjies
Customer Care Team
Michael Bruintjies
Customer Care Team
Creditworx (S&V)'s reply13 Oct 2023, 15:24
Official
Good day,
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Michael Bruintjies
Customer Care Team
Michael Bruintjies
Customer Care Team