pathetic service and lies

So credit worx called me in December 2016, asking me about my African Bank account, before the guy really explains anything I explain to him, that i was going to an African Bank branch I am grateful he called, as I want to settle the account. The gentlemen who's name I cannot remember goes on explaining about settlement discounts confirms an amount of R2261.46 which I agree too, further more says i will receive a letter stating my account is paid up. On the 26-Jan-2018 the full amount was debited. On the 13-Feb-2018 if not sooner or later if my memory serves me correct I call just after 17:00 pm and get through to a lady named Siyanda, could be something else but I am sure that's it, she then explains to me that the list has been sent through to African Bank, they are waiting approval but I will receive my letter by the end of the month Feb-2018, today is the 13-Mar-2018 and I have still not received the letter, Best part about it is, they have no contact details online, and I received their number from a gentlemen at nimble group. So not only did the consultant lie, there are no contact details for their company. A month and a half later no letter no service. Terrible I must say. Also to Credit worx, teach your consultants to never make promises they cannot keep. And should I not get feedback within 24 hours, and don't call me because I do not answer my phone during working hours emails are good enough. Please be advised I don't want a lot of unnecessary emails in my mail box, just the letter confirming my account is settled and an apology letter for the lies fed to me, if not this in 24 hours ill take this to every social media platform i can find. i work in customer service and understand the importance of TCF, hope you do too. You may email: **********