1 reviews | Active since Oct 2017
Paid up letter
I have paid my account beginning of August, spoken to multiple people and I still do not have a paid up letter. I get told it takes 21 days...now it has been a month. They have my money and earning interest on it, not doing what they are meant to do. Whenever I call I have to explain myself to new people because the previous staff have done nothing about the query logged 5 times already. Each time its a different reason why I have not gotten my letter.
Dear Ms KUNENE,
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind Regards,
Ghaironessa Mosaval
Customer Care Team
Dear Ms KUNENE,
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind Regards,
Ghaironessa Mosaval
Customer Care Team
Dear Ms KUNENE,
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind Regards,
Ghaironessa Mosaval
Customer Care Team
Dear Ms KUNENE,
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Should you require any additional assistance with anything else, please direct all for our attention.
Kind Regards,
Ghaironessa Mosaval
Customer Care Team