No assistance with account

My account was handed over to Creditworx (Ref ********** 8). Now for the past 3 months or so l have been trying to know the status of my account as my debt counsellor has been paying the account. I have called the call centre, people promised to get back to me, nothing. I have sent emails, nothing, l have also chatted with consultants on the nimble pay app, nothing. I need urgent assistance with this.