*********** agents

We have cancelled our Netstar account about 3-5 years ago when we swopped insurances, and were never advised we will still be liable for the balance of the contract when we wished to cancel. In 2020 we received numerous calls from agents requesting us to pay the balance and we were send an SMS with the final amount of R1700.88, on 15 September 2020, of which we agreed to pay with agent, however due to both being unemployed and waiting on funds we paid it in January the 21st. No one called us in that time to say anything. Now we get calls again with where did we get that amount from and it is incorrect amount paid etc. After speaking to different agents every time, whereby they promised to send a paid up letter, but we have not received this and the calls demanding for money again. How can they tell us to they will forward this letter and still ask for money. Please loose our number.