EP
EA P

1 reviews | Active since Jul 2013

24 Dec 2021, 11:21

Harassment for somebody else's account

I have been harassed for over a month now for a Finchoice account that is not in my name. I receive up to 5 calls a day from Credit Worx looking for someone else. Every time I tell them that person is not me, and that they must remove my number for that person. Yet they keep calling me and send me smses with payment requests. I have reported this to Finchoice, and they have even sent this to their legal department. I have now reported Credit Worx as a result of the POPI Act where my personal information has used *******ly for somebody that is not me. I trust the law will now sort you out because your staff are incapable of doing it.

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Replies (2)
Creditworx (S&V)
Creditworx (S&V)'s reply28 Dec 2021, 09:53
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team

EP
EA P's update25 Jan 2022, 11:02
Reviewer Update
Thank you, I am satisfied that my issues were addressed and resolved.