***** Credit worx - credit control brought to you by Standard Bank

Thanks to the Standard Bank my credit card account was handed over to the inefficient, rude unhelpful company Credit Worx. There was no communication that my account was even handed over - my credit card was hardly used and this was mostly an accumulation of bank charges for more or less 3-4 months. Firstly Credit worx calls my mother to hound her instead of contacting me first. They then call me on Saturday 9/06/2018 (unknowing to me that my account was handed over) and without any knowledge I get asked to confirm my ID number - which I will not do for a company I never even knew existed. I said that I would go to the branch to close the account , however I was aggressively told that if I don’t confirm my ID number my name would not be removed from the ITC. I then went to the standard bank branch to pay the account, I had to phone card division to obtain a closing balance and was told they could not provide a closing amount because the account was handed over - makes no sense. I paid what was owing plus a surplus amount. I phone card legal yesterday to obtain credit worx contact number which I could not find online - making them seem *****. I call credit worx yesterday 11/06/2018, I spoke to Amanda to request a paid up letter, how convenient the exact amount I paid is the exact closing balance- she said that she will send my paid in full letter. NOTHING was sent. I also asked for the ITC number to follow up about having my name removed-i was asked to just google it! I call today 12/06/2018 First I speak to Arnold I got cut off, I call again I got cut off again, I call the third time and I speak to Atila who then tells me that the letter will only get sent on Thursday or Friday which is not acceptable as I require the letter to close the account. I then get told that the standard bank liaison says that is how it is done. Why wasn’t I speaking to the standard bank liaison in the first place? Standard bank really has **** service, which is why I closed my Cheque account and was going to do the same for my credit card, their **** service is not helped by employed **** fly by night credit works call centers. I am not comfortable providing my sensitive information to ******** people who work at call centers. Quick to take my money but what a long and frustrating process to resolve the matter.