Creditworthy ********* and damaging

I resigned in September 2016 from Eskom and my Bonitas membership was ended in writing, of which I have confirmation. I did not receive any notification from Bonitas that my savings account was overspent by R569.00 by the time I resigned from the medical aid.

On 8 July 2019 I received a phone call from Creditworx that Bonitas has handed me over to them for R590.00. The consultant could not tell me what it was for, and sent a statement on the same day with just the description Rolled Up Capital 2018. I immediately emailed Bonitas and requested clarification. In return, Bonitas sent me an acknowledgement of my email, with my father's details instead of my own - my father is a current Bonitas member, but his surname is Candiotes, not VERMAAK. A day later, on 9 July I received the clarification attached below, stating an outstanding amount of R567.00. On the same day, 9 July, I emailed Creditworks for bank details in order to pay the R590.00 I was told I'm overdue with. I received a phone call today, 13 July, from Creditworks, stating that I now owe R735.00. I was told that if I don't pay the additional R145 added in the last two days (due to Creditworx ignorance in replying to my request for banking details), my account would not be closed with Bonitas. I have now paid the full amount of R734.79 but still do not have an email address to send the proof of payment.

I would like to put in writing that this company called Creditworx, is ********* and advantageous. Their customer service is poor and their aim is to benefit financially from handed over accounts. It is a shame and a disgrace that a South African company, in these economic times, do not make a concerted effort to contact customers timeously and respond to enquiries in a clear and unambiguous manner. I believe this company deliberately keeps a customer guessing as to the details of the handover, and how to resolve it, which is unfortunate for the customer but beneficial for Creditworx.