Consultants attitude

An tenacity account has been handed over to these guys, I have made an payment arrangement with them but when you try to contact them they take forever to pick up the phone. Now that I did skip a payment they are so rude and think they are good and you as the client are wrong.

If this is the attitude of credit worxs consultants then they need to think twice before calling me. I will not allow a consultant to talk to me as they see fit. *******