Bad Service

My Russells furniture account was handed over to credit word, and I settled my account in full on the 7 September 2015. I'm still waiting for a settlement letter. I called credit word for more than 3 times and even wrote emails to them but I haven't received as they promised to send it to me. I'm very disappointed with their service. They were quick to tell me that I owe them, But it seems as if it is difficult to just send me the settlement letter. I urgently need the settlement letter and this really need serious attention.