Bad attitude and service from creditworx

I called the company around 10:45 am today trying to find out how far is their process regarding clearing my account and providing a paid up letter, I got this rude call centre Agent whom I dnt even remember her name. All I wanted was clarity then I got a stinking attitude from their employee. She was very unprofessional and emotionally unstable, I am totally not happy with the company and their employee and the delay that is happening I just want my paid up letter that's it.