ANGRY/DISAPPOINTED

I had a fin choice account that was handed over to creditworx, it was paid up last year October/November but the account is still reflecting on ITC as unpaid when I am calling finchoice they are telling me that I must call creditworx because the account was out of theirs hands and when I phoned creditworx they are telling me about 21 working days since January, this is frustrating because each time I try to open an account or apply for a loan, this is account is reflecting as unpaid, please assist this is ruining my life.