KD
KGOMOTSO D

1 reviews | Active since Jan 2019

07 Dec 2020, 12:29

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I guess for some people it worked but as for me not and instead of helping they created more debt to my profile. It started in June 2020 when I started the application then like 5 days later when I decided to cancel the whole application. I received an email from the debt adviser who then told me that my application has been cancelled however, my name will still be under debt review until I settle all my debts and provide them with paid up letters. Which I understood and accepted. Now in November 2020 I started settling my accounts, only left with STD Bank loan account which will be settled by 30 December 2020, and my bond account is up to date and cannot be settled anytime soon, I can only continue with my monthly payments. Yes they told my that once all my debts are paid my bond will be excluded and they will provide me with debt clearance certificate, which they will forward to credit bureau but I must do follow up with credit bureau after that. However I must know that I owe them, so I will be receiving an invoice estimated to R6000.00 , my question is for what?? because services did not proceed, they were cancelled. And I made my own arrangements with my debtors to pay them, I self dealt with law firms which my debtors handed me over to. I understand each and every contract has a cancellation period, maybe if it was a month later i would understand, but it was within 7 days still and I cancelled. It seems like as soon as they hear that you have settled your debts they become angry as you were suppose to be paying them for 5 years +. Now when I thought I have solved my problems and about to breathe then this..............

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Replies (1)
CreditSmart
CreditSmart's reply16 Nov 2022, 10:19
Official
Dear Kgomotso, 

Thank you for your second review in which you relayed us assisting you. 
We do apologize for the wrong impression at first, but we are relieved that we were able to help.  

CreditSmart strives to relieve the financial pressure felt by many people and will ways try and go above and beyond to ensure the best possible outcome to all our clients. 
We wish you all the best. 

Kind regards, 
CreditSmart Team