Unhappy experience

With the start of my debt review with Creditore I had a few nasty surprises from my creditors and it was sorted out. Then I had a nasty experience with my MFC Account which I had explained to the consultant who asked me to switch debt review companies and rather accept Creditore as my debt review company. At one point MFC got a collector who wanted to repossess my vehicle because of the processes I had switched over. I had to run around to get hold of monies to stop the harassment by the collector via my whatsapp which i had forwarded all the conversations to Creditore. Why had i to put myseld further into debt to pay the amount MFC was asking to get my account up to date. This was eventually sorted out. Almost a year ago I got a nasty email from MFC stating my account is in arrears which I was very upset as my debit order payments was going off my bank account on time and every I would get a detailed breakdown down of my comments paid over to my creditors. Again i had to make arrangements to pay extra for two months to get my account up to date. Why did Creditore allow my account to go into arrears. I recently lost my mother and financial I was at all to make those extra two months payments but I had to sacrifice. MFC didn't wanted to accept the reason why I couldn't pay over extra.