Unauthorised debit order

Good day

I signed up with Credit Rescue in 2021 with a prospect of terminating the services of a current debt review company. I then realised that that was not to be. I then called to cancel the arrangement, and followed up by a cancellation letter. The agreement was terminated. Out of nowhere, last December there was a debit order from Credit Rescue, which I did not recognize. It is only on 20/01/2023 that I realised this debit order. I then contacted Credit Rescue via whatsapp and telephone to have the debit order reversed. I was requested to email my cancellation request sent previously. I comp**** and was promised that that amount will be credited into my account. To date, that hasn't happened.

I also requested to be provided, in details, via email which creditors were paid with R1800.00 debited last December. To date, nothing. If there is no such record, I also request that money debited in December last year be credited into my account as well.

As you always assist, I thank you in advance for your assistance to resolve this matter.

Regards Mpho Papo