REFRAIN FROM TAKING OUT A CREDIT RESCUE CONTRACT

DISGUSTING SERVICE! I have constantly been debited from Credit Rescue after the first payment going off in June 2021. After checking my credit score on a monthly basis when settling my accounts, I noticed my credit score dropping. I was in the process of taking out a car for myself which cannot happen due to my MTN account being in arrears by a 9k. I feel that all factors were not disclosed with me upfront. If I was told, I would have refrained from taking out a contract with Credit Rescue. I have called in multiple times and spoke to a consultant by the name of Rushda where she committed to calling me back. I’m not entirely sure whether the “commitment” she made was just to get me to stop complaining and get me off the phone. To date. I have received no callback for a resolution. What I would’ve expected is that my arrears be settled with MTN directly and once Credit Rescue has settled that, I am able to pay MTN myself in going forward. They have called as well to retain my contract but what’s the point? The more Credit Rescue debits from my account, the more I go into arrears. This is totally unacceptable. I expect a callback with a resolution. You are setting me back!