I was ****med

On the 27th of February credit rescue company debit amount of R6000 without consulting me,when I queried I was always old that the manager will contact me after investigation,only on the 6th march they requested my account statement after several attempts of calls and they said my money will be reversed in 7-14 days yet I have not received my money , the morning I called at 8:26 and was still told to wait for their call in 5mins and I am still waiting ,I have been trying to call again for the past hour and no one is answering the call