False adverti*****t

I asked them to assist me my with Capitec debt since I was struggling with paying the monthly instalment because it was too much for me. I arranged a debit check with them, and we came to an agreement that I will be paying R3500 each month and I accepted that via my FNB banking app. They started deducting from 15 April 2023 as per the agreement. In August I found out that they were not paying my Capitec account instead I was handed over to their attorneys (Capitec). I contacted them and told them that my account was handed over to their attorney's because they were not recieving any payments on the account they told me I will not receive my money back I must get the attorneys number so they can arrange with the lawyers. I advised them that it was not the agreement we had, the agreement was for them to pay my Capitec before I was even handed over. A lady by the name Mpumi who was assisting me told me and I quote "You will not get any money back get me their attorney's numbers so we can arrange with them we will not stop deducting money from our account". Today I gave them a call again because they had told me that they've stopped the mandate at the bank, the bank said it wasn't, they gave me false information saying they reversed the money and sent it back to Capitec when I contacted Capitec told me they didn't receive any money, or no money was deposited in their account from them. I them asked for POP and I have not received anything since, the only thing I want from them right now is for them to send me my money back, R21 000 from April until September. I will arrange with Capitec myself I no longer trust that they will pay them or their lawyers because they have shown me that they are not trustworthy. Their contact number is ***