Extremely Frustrating Experience with Credit - Rescue

‎I am compelled to share my deeply disappointing experience with Credit - Rescue regarding my participation in the Voluntary Debt Distribution Program. Since enrolling in September last year, I have faced numerous ongoing issues and received nothing but vague responses from various consultants. ‎ ‎Despite making several telephone attempts to address my concerns, I am met with the same story each time—no direct answers and no tangible solutions. It has become frustrating and disheartening to repeatedly explain my situation, only to receive inadequate responses and a lack of action. ‎ ‎To make matters worse, my credit score has suffered as a result of this mishandling, indicating that I have allegedly missed nine payments, which is completely unacceptable. I recently reached out to Capitec, hoping for clarification on the status of my payments, only to find that they have not received anything from Credit - Rescue. Their collections department is now demanding proof of payment for further investigation. ‎ ‎This experience has been nothing short of disappointing, and the customer service provided has only exacerbated the situation. I urge Credit - Rescue to address these issues promptly and improve their communication processes so that no other customer has to endure this level of frustration. ‎ ‎I hope my review serves as a wake-up call to implement the necessary changes for better customer support.